FREQUENTLY ASKED
QUESTIONS
01
Q: Do you still offer free shipping?
A: Yes! We now offer FREE shipping on non-hazmat orders for over $100.
02
Q: When did you change to free shipping with a minimum order for non-hazmat purchases?
A: The change was effective on June 22, 2026.
03
Q: Why am I being charged shipping now?
A: Shipping costs have increased significantly over the last several years. Rather than increasing prices across all products, we chose to continue offering free shipping on qualifying orders over $100 while keeping product pricing competitive.
04
Q: How do I get free shipping?
A: Simply add $100 or more of eligible non-hazmat items to your cart and free shipping will automatically apply at checkout
05
Q: My order is over $100. Why didn’t I get free shipping?
A: Some items, including hazmat products, require special handling and shipping regulations and do not qualify for standard free shipping. Please review product details or contact us if you have questions
06
Q: If I order fuel and merchandise together, do I still pay shipping?
A: Yes. Hazmat shipping charges still apply when fuel products are included in the order due to special transportation requirements.
07
Q: Why does race fuel still have a $70 shipping charge?
A: Hazmat products require specialized packaging, labeling, and transportation requirements due to federal shipping regulations. Because of these added requirements, hazmat orders continue to have a flat $70 shipping charge per order.
08
Q: Why does shipping cost so much?
A: Shipping costs vary based on package size, weight, and location. We work hard to keep shipping rates as low as possible while continuing to provide quality products and service.
09
Q: I’m close to the free shipping minimum. What can I do to receive free shipping?
A: Great news! Simply add one or two additional eligible products to your order to unlock free shipping.
10
Q: Are product prices going up too?
A: Our goal is to keep pricing competitive while continuing to provide value to customers. Adjusting our shipping program helps us avoid broad price increases across all items.
11
Q: I used to get free shipping — why did it change?
A: We appreciate your continued support. As shipping costs have increased, we updated our shipping program to continue offering free shipping on qualifying orders while keeping pricing fair and competitive.
12
Q: I’m a repeat customer — are there any special offers?
A: We value our repeat customers and may occasionally offer special promotions or shipping offers. Be sure to sign up for emails and promotions
13
Q: Are shipping charges refundable?
A: Shipping charges are non-refundable once an order has been shipped unless there is an issue with the shipment.